This incident has been resolved and all our systems are operational.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Posted Jan 15, 2026 - 23:58 GMT
Monitoring
On January 14, 2026 at 2:42:50 PM to January 15, 2026 at 11:31:03 PM UTC, users who have Office 365 authentications created using the Tray Production OAuth app may have seen authentications fail and are unable to re-authenticate.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Posted Jan 15, 2026 - 23:45 GMT
Update
Our engineers have deployed a potential fix. We are currently monitoring to see if the issue resolves.
Thank you for your patience and understanding. We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Posted Jan 15, 2026 - 23:44 GMT
Update
We have identified the issue and our engineering teams are investigating a potential resolution.
We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Posted Jan 15, 2026 - 23:14 GMT
Investigating
Starting from January 14, 2026, users who have Office 365 authentications created using the Tray Production OAuth app may have seen authentications fail and are unable to re-authenticate.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.