On Monday, 15th of June 2026, we will be performing maintenance on the Script connector (v3.3) in the AP region.
The maintenance window will be between 10:00 and 12:00 BST (15th of June 02:00 to 04:00 PDT, 15th of June 19:00 to 21:00 AEST).
During this window, workflows using the Script connector v3.3 in the AP region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted.
If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Posted on
Jun 05, 2026 - 20:13 BST
On Tuesday, 16th of June 2026, we will be performing maintenance on the Script connector (v3.3) in the EU region.
The maintenance window will be between 10:00 and 12:00 BST (16th of June 02:00 to 04:00 PDT, 16th of June 19:00 to 21:00 AEST).
During this window, workflows using the Script connector v3.3 in the EU region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted.
If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Posted on
Jun 08, 2026 - 11:11 BST
On Monday, 22nd of June 2026, we will be performing maintenance on the Script connector (v3.3) in the US region.
The maintenance window will be between 10:00 and 12:00 BST (22nd of June 02:00 to 04:00 PDT, 22nd of June 19:00 to 21:00 AEST).
During this window, workflows using the Script connector v3.3 in the US region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted.
If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Posted on
Jun 08, 2026 - 11:25 BST
Resolved -
On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality.
We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to support@tray.ai.
Jun 6, 17:00 BST
Resolved -
There was a span of about 10 to 15 minutes where customers may have experienced slowness or failures when creating or importing Data Tables or Vector Tables in Tray. Our engineering team has identified the root cause, resolved the incident and have restored performance of the affected services. For any users who may have experienced this degradation in performance, you may have to retry creating or importing the affected Data Table or Vector Table. If you have any questions or concerns, please reach out to to support@tray.ai. Thank you for your patience and understanding.
Jun 3, 17:45 BST