On Thursday, 21st May 2026, we will be performing maintenance on one of our databases across all regions.
The maintenance window is scheduled for 08:30 to 10:00 BST (21st May 00:30 to 02:00 PT, 21st May 17:30 to 19:00 AEDT).
During this maintenance, read operations and existing workflow executions will remain unaffected. Write operations will be paused for up to 90 minutes per region, meaning that enabling or disabling workflows, modifying trigger configurations, and managing trigger subscriptions will be temporarily unavailable. All other functionality will remain operational. Manual triggering, stopping, retrying, and replaying executions will continue to work as normal. Any actions that could not be completed during the pause will be applied automatically once the window closes, with no action required on your part.
If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Posted on
May 13, 2026 - 20:52 BST
Resolved -
This incident has been resolved.
May 8, 18:00 BST
Investigating -
Starting at 16:15 UTC on Friday, May 8th, 2026, users may have experienced workflow failures involving Script connectors version 3.3 in the US region.
Our engineering team is actively investigating the issue.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
May 8, 16:15 BST
Resolved -
From May 7, 2026 14:00 - 16:00 UTC, some customers may have experienced Salesforce authentication issues, including failures refreshing OAuth tokens and intermittent authentication errors when creating or re-authenticating Salesforce connections. This incident has now been resolved and all our systems are operational.
A small number of customers may still need to manually re-authenticate their Salesforce connections if workflows continue experiencing authentication failures.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
May 7, 15:00 BST