Verifying - The Idle Refresh Token TTL control has been enabled. We are continuing to monitor and will confirm once the maintenance window is complete.
Jun 18, 2026 - 17:58 BST
Update - The Refresh Token IP Allowlist control has been enabled. We are continuing with the remaining configuration changes.
Jun 18, 2026 - 16:54 BST
Update - Configuration changes are still in progress. Everything is proceeding as normal and we will provide a further update by 17:00 BST
Jun 18, 2026 - 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2026 - 15:00 BST
Scheduled - On Thursday, 18th of June 2026, we will be enabling additional Salesforce OAuth security controls on our Salesforce Connected App.

The maintenance window will be between 15:00 and 19:00 BST (18th of June 07:00 to 11:00 PDT, 19th of June 00:00 to 04:00 AEST).

During this window, we will be enabling the Refresh Token IP Allowlist and the Idle Refresh Token TTL (30-day) controls. We do not expect any disruption to active Salesforce authentications. However, Salesforce authentications that have been idle for 30 or more days may require re-authentication.

If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Jun 18, 2026 15:00-19:00 BST
Workflow Execution Operational
90 days ago
100.0 % uptime
Today
Workflow Builder Operational
90 days ago
100.0 % uptime
Today
Workflow Builder API Operational
90 days ago
100.0 % uptime
Today
Workflow Builder App Operational
90 days ago
100.0 % uptime
Today
Workflow Builder Logs Operational
90 days ago
100.0 % uptime
Today
Connectivity API Operational
90 days ago
100.0 % uptime
Today
Connectors API Operational
90 days ago
100.0 % uptime
Today
Triggers API Operational
90 days ago
100.0 % uptime
Today
Embedded Operational
90 days ago
100.0 % uptime
Today
Embedded API Operational
90 days ago
100.0 % uptime
Today
Embedded App Operational
90 days ago
100.0 % uptime
Today
Other Services Operational
Contentful Assets CDN Operational
Stripe JS Operational
Intercom Web Messenger Operational
Intercom Message Delivery Operational
Single Sign-On Operational
Connectors Under Maintenance
90 days ago
100.0 % uptime
Today
CSV Editor Operational
90 days ago
100.0 % uptime
Today
Other Under Maintenance
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Workflow Triggers Operational
90 days ago
100.0 % uptime
Today
Data Tables Operational
90 days ago
100.0 % uptime
Today
Insights, Usage and Logs Operational
90 days ago
100.0 % uptime
Today
Merlin Agent Builder Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance - Script Connector v3.3 - US Jun 22, 2026 10:00-12:00 BST

On Monday, 22nd of June 2026, we will be performing maintenance on the Script connector (v3.3) in the US region.

The maintenance window will be between 10:00 and 12:00 BST (22nd of June 02:00 to 04:00 PDT, 22nd of June 19:00 to 21:00 AEST).

During this window, workflows using the Script connector v3.3 in the US region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted.

If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Posted on Jun 08, 2026 - 11:25 BST
Jun 18, 2026
Resolved - This incident has been resolved.
Jun 18, 17:13 BST
Investigating - Users may be experiencing issues related to project versions across all regions.

Our engineering team is currently investigating the issue and working toward a resolution.

We apologise for any inconvenience this incident may have caused.

Jun 18, 17:12 BST
Jun 17, 2026

No incidents reported.

Jun 16, 2026
Completed - The scheduled maintenance has been completed.
Jun 16, 12:05 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 16, 11:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 10:00 BST
Update - We will be undergoing scheduled maintenance in 15 minutes.
Jun 16, 09:45 BST
Scheduled - On Tuesday, 16th of June 2026, we will be performing maintenance on the Script connector (v3.3) in the EU region.

The maintenance window will be between 10:00 and 12:00 BST (16th of June 02:00 to 04:00 PDT, 16th of June 19:00 to 21:00 AEST).

During this window, workflows using the Script connector v3.3 in the EU region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted.

If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Jun 8, 11:11 BST
Jun 15, 2026
Completed - The scheduled maintenance has been completed.
Jun 15, 12:01 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 15, 11:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 10:01 BST
Update - We will be undergoing scheduled maintenance in 15 minutes.
Jun 15, 09:46 BST
Scheduled - On Monday, 15th of June 2026, we will be performing maintenance on the Script connector (v3.3) in the AP region.

The maintenance window will be between 10:00 and 12:00 BST (15th of June 02:00 to 04:00 PDT, 15th of June 19:00 to 21:00 AEST).

During this window, workflows using the Script connector v3.3 in the AP region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted.

If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Jun 5, 20:13 BST
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
Resolved - On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality.

We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to support@tray.ai.

Jun 6, 17:00 BST
Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.