Resolved -
This incident has been resolved and all our systems are operational.
We apologize for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Jun 12, 20:22 BST
Investigating -
Beginning at 18:11 GMT, users may have begun experiencing issues with the Gmail trigger. Customers on the EU server may have had difficulties logging in to the Tray application as well. We are currently investigating the source and will continue to update here. We apologize for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Jun 12, 19:27 BST
Resolved -
This incident has been resolved and all our systems are operational.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Jun 10, 16:46 BST
Identified -
We have recognized failures on on-prem connectors in the EU environment. We are investigating the cause and will work towards resolution.
Please reach out to support if you have any questions or concerns about this incident.
Jun 10, 16:20 BST
Resolved -
This incident has been resolved and all our systems are operational.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Jun 10, 16:07 BST
Monitoring -
We encountered an error with on-prem connector executions at 14:31 GMT. Customers using on-prem connections may have noticed a disruption in executions for those connectors. Our engineering teams have applied a fix and are currently monitoring the results.
We apologize for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Jun 10, 15:56 BST