Identified - During the investigation, we isolated the impact couple of customers and reached out to those customers. If you did not receive a message from us related to this incident, it is highly unlikely that your organization was impacted by this incident.
We have a identified the potential cause and are continuing to investigate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Jul 13, 2026 - 22:55 BST
We have a identified the potential cause and are continuing to investigate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Jul 13, 2026 - 22:55 BST
Update - Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
Jul 13, 2026 - 22:01 BST
Jul 13, 2026 - 22:01 BST
Investigating - On July 13, 2026, starting at 15:20 UTC, Gmail authentications within the US region may encounter retries when refreshing the token, but should eventually succeed.
We are currently investigating. Thank you for your patience and understanding.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Jul 13, 2026 - 20:39 BST
We are currently investigating. Thank you for your patience and understanding.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Jul 13, 2026 - 20:39 BST
Workflow Execution
Operational
Workflow Builder
Operational
Workflow Builder API
Operational
Workflow Builder App
Operational
Workflow Builder Logs
Operational
Connectivity API
Operational
Connectors API
Operational
Triggers API
Operational
Embedded
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Embedded API
Operational
Embedded App
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Other Services
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Contentful Assets CDN
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Stripe JS
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Intercom Web Messenger
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Intercom Message Delivery
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Single Sign-On
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CSV Editor
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Documentation
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Workflow Triggers
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Insights, Usage and Logs
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Merlin Agent Builder
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Operational
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Partial Outage
Major Outage
Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.