Degraded On-Prem Connector Performance

Incident Report for Tray.ai

Resolved

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.
Posted Jun 10, 2025 - 16:07 BST

Monitoring

We encountered an error with on-prem connector executions at 14:31 GMT. Customers using on-prem connections may have noticed a disruption in executions for those connectors. Our engineering teams have applied a fix and are currently monitoring the results.

We apologize for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.
Posted Jun 10, 2025 - 15:56 BST
This incident affected: Connectors (Other).