Between 05:00 - 05:55 UTC, AP Instance customers may have noticed errors in Merlin Agent workflows.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Posted Jan 05, 2026 - 06:55 GMT
Investigating
We are currently investigating an issue affecting Merlin Agent workflows from around 5:00 AM UTC. AP instance users may notice 500 errors in Merlin Agent workflows.
We apologise for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai.