We are continuing to monitor for any further issues.
Posted Dec 24, 2025 - 11:27 GMT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 24, 2025 - 11:24 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 24, 2025 - 11:09 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 24, 2025 - 10:40 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 24, 2025 - 10:09 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 24, 2025 - 09:27 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 24, 2025 - 08:48 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 24, 2025 - 08:17 GMT
Update
We are continuing to work on a fix for this issue.
Posted Dec 24, 2025 - 07:40 GMT
Update
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
Posted Dec 24, 2025 - 06:57 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 24, 2025 - 04:09 GMT
Update
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
Posted Dec 24, 2025 - 01:48 GMT
Investigating
Starting from 23:09 UTC on December 23, 2025, users with On-Prem agents in the US region may be experiencing connectivity issues.
Current Impact: On-Prem agents may be unable to connect Workflows using On-Prem agents may be impacted
Our engineering team is actively investigating and working to resolve this issue. We apologize for any inconvenience and will provide an update within 30 minutes. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Posted Dec 24, 2025 - 00:19 GMT
This incident affected: Workflow Execution and Insights, Usage and Logs.