Degraded Application Performance - Helix Deployments

Incident Report for Tray.ai

Resolved

Between 16:50 and 17:30 UTC, some users may have experienced failures when deploying Helix projects. Deployments failed with an "Internal server error" (HTTP 500), but existing live deployments were unaffected. The issue has been resolved, and deployments are working normally.

We apologize for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Posted Oct 19, 2026 - 19:49 BST
This incident affected: Helix.