The incident is resolved and executions should be returned to normal.
We thank you for your patience and apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Posted Nov 25, 2025 - 05:20 GMT
Monitoring
We are actively monitoring the fix implemented for this issue. Users may still experience degraded performance resulting in slow connector executions.
We thank you for your patience and apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Posted Nov 25, 2025 - 05:04 GMT
Investigating
We are currently investigating an issue affecting workflow step execution and CAPI that started at around 3:50 AM UTC. US instance users may notice poor performance, including slow connector executions and sporadic connector failures.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Posted Nov 25, 2025 - 04:21 GMT
This incident affected: Workflow Execution and Connectivity API (Connectors API).