Completed -
The scheduled maintenance on Thursday, 14th of November 2024 between 08:00 - 09:00 GMT (00:00 - 01:00 PT) has been cancelled.
We apologise for any inconvenience this change may cause and appreciate your understanding.
If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai
Nov 12, 12:14 GMT
Scheduled -
On Thursday, 14th of November 2024, we will be performing a routine upgrade to our databases in the US, EMEA and APAC regions.
The maintenance window will be between 08:00 and 09:00 GMT (00:00 to 01:00 PT). During this period, we anticipate no service interruptions, but executions involving CSV Editor may experience minor delays.
If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.
Nov 6, 17:38 GMT
Resolved -
This incident has been resolved and all our systems are operational.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Nov 11, 09:29 GMT
Monitoring -
Our engineering teams have applied a fix and are currently monitoring the results.
We apologise for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Nov 11, 09:14 GMT
Investigating -
We are currently investigating an issue when enabling a new workflow or changing the trigger of an existing workflow for US instances. Workflows should eventually enable or reflect changes after a delay.
We apologise for any inconvenience this incident may cause. If you have any questions or concerns, please reach out to us at support@tray.ai
Nov 11, 08:58 GMT
Resolved -
This incident has been resolved and all our systems are operational. US Customers may have experienced delays when enabling a new workflow or changing the trigger of an existing workflow for US instances between 18:00 and 21:16 GMT. Workflows should eventually enable or reflect changes after the delay.
We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for your patience and understanding.
Nov 8, 21:19 GMT
Investigating -
Customers may experience delays when enabling a new workflow or changing the trigger of an existing workflow for US instances starting at 18:00 GMT. Workflows should eventually enable or reflect changes after a delay.
We are currently investigating an issue that is causing unexpected behaviours within the Tray application. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Nov 8, 20:37 GMT